Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care at 540-626-8587, Monday through Saturday, 10 a.m. to 5 p.m. (ET) & Saturday, 10 a.m. to 4 p.m. (ET). In many cases, we can provide you with replacement parts and service as needed.
Our return policy is as follows:
Standard Shipping Items
We accept the return of Standard Shipping item(s) within 30 days of delivery at no cost to you for shipping damage, manufacturing defects and wrong orders. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original , must have been damaged in delivery or not what you ordered.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
After we receive the returned goods, it takes 7–10 business days (not including weekends and holidays) for a refund to be credited back to your card. For assistance, call Customer Care at 540-626-8587, Monday through Friday, 10 a.m. to 5 p.m. (ET) & Saturday, 10 a.m. to 4 p.m. (ET).